Support Support

Achiever support are a UK based team dedicated to helping customers with their AchieverPlus installations. All queries are logged in our bespoke call management system which gives the customer full transparency on the status of the call as well as providing a platform for collaboration and solution delivery. Each customer is assigned a team member so they speak to the same support agent each time a query is raised, with a unique reference number assigned to each call to facilitate tracking and reporting.

Our support team sit alongside the development and product management teams which allows support to have full visibility on new features that are being released. Support also actively encourage product feedback and suggestions which is passed straight across to the relevant management team.

Upgrades are an essential activity to ensure that customers have the latest product enhancements available. Support can advise on which product upgrades will help your business, and ensure that the rollout of the latest version of AchieverPlus is seamless.

Our friendly and knowledgeable team are always happy to help with any questions and can be reached by the support portal, e-mail or phone.

Our Support includes:

  • Telephone support within the working hours of 9 to 5:30 UK time Monday to Friday
  • All new releases of software for the most recent version of your technical platform
  • Documentation around a particular task
  • Bug fixes
  • Call identification and tracking (Access to portal)
  • Investment into development of latest release of the software on Achiever’s strategic platform
  • Issue management through to resolution by allocated support representative
  • Identification of the root cause of the issue (issue responsibility)
  • Point of contact to discuss any professional services e.g. configuration changes/upgrades/reports
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